Care Home: From VHP Service to Long-Term Robotic Use
A customer relationship that developed from on-site environmental support into continued equipment use and a repeat purchase.
Environmental support during a norovirus incident
An anonymous care institution invited VanTsteri to provide environmental terminal decontamination support following a norovirus incident. Vaporized hydrogen peroxide (VHP) was used as part of the institution’s response to the environmental concern.
The service provided the starting point for a longer relationship between the customer and VanTsteri. This story focuses on the subsequent equipment application and purchasing history, as reported by the company.
From on-site service to equipment application
After the on-site service, the institution purchased a VanTsteri decontamination robot. According to VanTsteri’s account, the customer arranged tasks in designated areas each week as part of its own environmental management.
This schedule describes the customer’s application. Equipment suitability, treatment areas and task arrangements are assessed against the needs of each facility.
Illustrative application scenario; not a photograph of the customer facility.
VanTsteri reports that the institution continued using its robot for approximately three to four years and then made a repeat purchase. The company describes this continued use and repurchase as customer recognition of the equipment’s value in its own application.
The exact models involved in the two purchases have not been confirmed. KINO PRO is presented below as a related product reference.
Illustrative partnership timeline based on company-reported customer history; supporting scenes and icons are conceptual.
A continuing customer relationship
First step
On-site environmental support
Continued use
Robot tasks within the customer’s own schedule
Customer history
Approximately 3–4 years, followed by repurchase
Related product evidence, with a defined scope
KINO PRO’s third-party testing summary covers simulated-use surface decontamination against specified microorganisms and compatibility with specified metal specimens. Findings apply to the equipment, materials and conditions in the respective reports.
This product evidence is separate from the care home’s application history. It is not a norovirus field-test result for this customer, and the purchasing history is not a measure of disease prevention.
From an immediate environmental concern to planned equipment use, VanTsteri can help assess your application and the support you need. Discuss your facility, designated areas and service requirements with our team.
