Investigation · Planning · On-site support

International support.
Planned for your project.

VanTsteri supports international projects through shipment of remotely operated decontamination robots and remote technical support. On-site engineering support can be arranged according to project scope and commercial terms. Availability is assessed case by case, including shipping and customs, site readiness, connectivity and safe operating requirements.

Planning considers facility drawings, available microbial findings and site conditions. Equipment operation requires suitable site readiness, local coordination, connectivity and safe operating arrangements.

Microbial Contamination Treatment & Investigation

International project support for pharmaceutical facilities, food manufacturers, biological laboratories and cold storage facilities.

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Engineer overseeing a KINO PRO robot in a pharmaceutical cleanroom — concept illustration
On-site decontamination service · AI-generated concept illustration.

Our core services

Start with the support you need.

01 / ON-SITE TREATMENT

International Decontamination Support

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Discuss microbial contamination concerns, including mold, mycoplasma, bacteriophages, bacterial spores and other bacteria. Robot shipment, remote support and any on-site engineering attendance are assessed for the project.

We connect project requirements and available evidence with equipment selection, service planning, on-site execution, and verification support.

  • Clarify the application and agreed service scope
  • Recommend suitable equipment and project support
  • Provide on-site services within the agreed scope
  • Support documentation and review of verification results
02 / INVESTIGATION

Microbial Contamination Investigation

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For recurring contamination, unexplained findings, or uncertainty about where a problem originates.

Through on-site assessment and laboratory analysis, we identify the microorganisms involved and investigate potential sources and transmission routes. The findings inform targeted corrective actions and help reduce the risk of recurrence.

  • Review the issue and available background information
  • Assess potential sources and relevant site factors
  • Distinguish confirmed findings from working hypotheses
  • Summarize evidence, uncertainties, and recommended next steps

Contamination challenges

Find a starting point
for your concern.

These topics help route your inquiry. The treatment scope and supporting evidence are established for each project.

Mycoplasma

Cell-culture-related contamination

Clarify the affected environment or equipment and the investigation required.

Mold

Outbreaks or recurring findings

Discuss the history of the issue and how investigation can support the response.

Salmonella

Pet food production concerns

Specify whether your concern involves the facility, equipment, or product.

Bacteriophage

Production-related contamination

Describe the actual industry, affected stage, and support needed.

Bacterial spores

Spore-related contamination

Discuss the affected areas, available findings and site-specific decontamination requirements.

Other microorganisms

Other bacterial & microbial contamination

Discuss other bacteria, yeasts or unidentified microbial findings, and the investigation or on-site support required.

CASE STUDIES & APPLICATIONS

Decontamination in Practice

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Explore contamination treatment and equipment applications across food manufacturing, pharmaceutical facilities and biological laboratories.

Products and services

Need equipment
for your own facility?

Explore the KINO product range, or discuss product selection as part of a service inquiry.

Autonomous, portable, and pipeline systems

KINO PRO, KINO SE, and KINO SUBZERO address different deployment and application requirements.

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Before you contact us

Common questions.

Can investigation be commissioned as a separate service?

Yes. Investigation can be discussed independently, or as an initial part of a broader decontamination project.

Do I need to know the source before contacting you?

No. Explain the issue and the information currently available. The initial discussion can help define the appropriate investigation scope.

What will the project deliver?

Deliverables depend on the agreed scope and may include investigation findings, supporting evidence, recommendations, service records, and verification documentation. Responsibilities are clarified before the project starts.

Can you support a project outside China?

Share the project location and required support. On-site availability, equipment delivery, and cooperation arrangements need to be confirmed for the specific location.

Discuss your requirements

Tell us about
your contamination concern.

Start with the facility type, location, and a brief description of the issue. Detailed project information can be discussed with the team afterwards.

Choose a service or describe your needs.

Submit this form to send us your enquiry. You can also contact us at inquiry@vantsteri.com. Please do not include confidential or sensitive information.

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